![]() KeyWe is a cozy co-op game where you play as Jeff and Debra, two industrious kiwi birds who work at a fun and frantic post office. It's also worth noting that booking a package trip, if appropriate, may also protect you from refund delays.Hey everyone! I’m Ben, and I’m super egg-cited to share our big news: KeyWe is coming to PlayStation 5 and PlayStation 4 on August 31.Īnd if you’re scrolling through this post thinking, “Huh… A game about two kiwi birds running a chaotic mailroom? Tell me more!”, then buckle up, because that’s exactly what I’m here to do - including the first ever details on our DualSense wireless controller functionality for PS5. If you choose this option, when asking for your money back you can download our draft letter template here. Or, if you haven't heard back from your airline regarding your refund and you booked your flights using a credit card, you could also try to claim cash back via your bank, under Section 75 legislation. Opting for travel insurance can add another layer of financial security to your booking, but even without these measures, your right to a refund is still protected by law if you're flying from a UK/EU airport under the Denied Boarding Regulation. Need assistance planning your trip abroad? See our checklist for travel How to claim a refund for a cancelled flightĪs Covid-19 continues to cause travel disruption, it's always best to choose an airline that offers a flexible booking policy. The spokesperson acknowledged their failure to properly support and communicate with John, adding: 'At our aim is to refund customers as soon as possible after the airlines or our ticketing partners provide the refund to us.' ![]() A Kiwi spokesperson told us that a combination of a 'processing error' plus the strain of the pandemic on the travel industry contributed to the delay. When we asked about the status of John's refund, the company apologised and subsequently issued a reimbursement. ![]() But the refund Easyjet paid wasn't to John, nor to (the platform John used to book the flight), but a middleman third party operating between and Easyjet. But things can become trickier if you book a flight through an online travel agent, like John did.Įasyjet, John's airline, says it did grant a refund in July 2020 for the flight in question. If an airline cancels your flight from a UK or EU-based airport, legally you're entitled to either a refund or a replacement flight to help you reach your destination, issued within seven days. ![]() John told us that his emails to Kiwi were going unanswered and that customer service was 'not contactable'. More than 12 months later, John says he was still fighting for his legal right to a refund for a flight with booking platform, with no communication from the firm until Which? stepped in. But Easyjet cancelled the trip amid coronavirus travel disruption. John Silverton told Which? that he paid for his booking in January 2020, and was due to fly in June of the same year. A customer was forced to wait for more than 12 months for a refund, after Easyjet cancelled his trip from Larnaca, Cyprus, to Edinburgh via Milan.
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